Our goal is to provide our customers with highly reliable and cost effective service based on our four principles of simplicity, professionalism, knowledge, and approachability.

About the Owner, Chuck Romano
Experienced Technician

Chuck has 10 years of experience in repairing, diagnosing, and building computer systems.  He holds degrees in both Computer Programming and Business Administration. Chuck has worked for a mid-size software company for the last 5 years managing a successful document imaging services department.

He has studied C++, Java and Visual Basic. He is both CompTIA A+ and CDIA+, Security+ and Network+ certified. Through continuous training, Chuck strives to expand his knowledge and stay on top of industry trends.

Recently, Chuck been chosen to serve on the COMPTIA SME Technical Advisory Commitee (CSTAC) .

Chuck resides in Greece, NY with his wife and daughter.

Four Principles

We strive to keep things simple. Computers are complicated machines, but customer service should not be complicated. We focus on the client's needs, not ours.

The customer should not have to worry about who is fixing their computer. Everything is well documented and we will communicate with the customer in a professional manner.

We constantly look for ways to build our knowledge and extend that knowledge to our customers. We want to be the one place where people go to find answers. We strive to educate not only our customers but our community.

We never want our customers to feel intimidated or uncomfortable. We will remain open, approachable, friendly, and courteous.

*MoonCat Computer Repair is a registered DBA in Monroe County, NY, is authorized by New York State to collect sales tax, and is fully insured to do business.

Have a Computer Question? We want to help! Call: 585-330-0712